Terms of Service
Effective Date: February 1, 2025
Last Updated: July 12, 2026
Chapter 1. General Provisions
Article 1 (Purpose)
These Terms of Service (the "Terms") set forth the conditions and procedures for the use of the digital memorial and life-recording service "Yoonseul" (the "Service") provided by Iroum (the "Company"), as well as the rights, obligations, and responsibilities of the Company and its Members, and other matters necessary for the operation of the Service.
Article 2 (Definitions)
The terms used in these Terms are defined as follows:
- <strong>"Service"</strong> means the digital memorial and life-recording platform provided by the Company, including all services accessible through its mobile applications and web platform.
- <strong>"Member"</strong> means a person who has agreed to these Terms and entered into a service agreement with the Company.
- <strong>"Memorial Space"</strong> means a digital space created to commemorate a deceased person. It may be created with optional death-verification authentication and includes features such as photos, videos, guestbooks, and floral tributes.
- <strong>"Journey Space"</strong> means a digital space created to record the life of a living person, which may later be converted into a Memorial Space.
- <strong>"Owner" (Host)</strong> means the Member who has created a Space and holds the highest level of administrative authority over it.
- <strong>"Sub-Administrator"</strong> means a Member to whom the Owner has delegated management authority to assist in operating the Space.
- <strong>"Content"</strong> means all forms of information posted by Members within the Service, including text, photographs, videos, voice messages, and letters.
- <strong>"Chrysanthemums (Flowers)"</strong> means the virtual currency used within the Service for offering floral tributes, purchasing decorative items, recharging conversation bubbles for Chat with Yoonseul, Space Protection, and other functions described within the Service.
- <strong>"Premium Subscription"</strong> means the paid service that allows Members to access expanded features and benefits through a monthly or annual recurring payment.
- <strong>"Mourning Space"</strong> means a Space created for a deceased person during the funeral period, for the purpose of issuing a Funeral Notice and providing information during the funeral. After the funeral procession, it is converted into a Memorial Space.
- <strong>"Funeral Notice"</strong> means a feature that presents, in the form of a web page and only to the extent entered by the Member, the deceased's name and date of passing, the type of funeral, the procession date and time, the location of the funeral hall, and information on the chief mourner and bereaved family registered in a Mourning Space. A Funeral Notice uses an address composed of a random string so that only those to whom the Member has sent the link may view it, and it is not indexed by search engines.
- <strong>"Space Management"</strong> means a feature that allows a Member to create and manage multiple Spaces on behalf of others and, after the funeral procession, to transfer such a Space to a Member of the bereaved family.
- <strong>"Funeral Director Member"</strong> means a Member whose possession of a funeral director qualification under the Act on Funeral Services, Etc. has been confirmed through the Company's verification procedure.
- <strong>"Consultation Request"</strong> means a feature by which a Member requests a funeral consultation from a Funeral Director Member.
Article 3 (Effect and Modification of the Terms)
- These Terms take effect when posted on the Service or otherwise notified to Members.
- The Company may amend these Terms as necessary, provided that such amendments do not violate applicable laws.
- When amending these Terms, the Company shall announce the effective date and reasons for the amendment, together with the current Terms, through in-Service notices or push notifications at least seven (7) days prior to the effective date (or thirty (30) days in advance for amendments unfavorable to Members).
- If a Member does not agree to the amended Terms, the Member may discontinue use of the Service and withdraw membership. If a Member continues to use the Service after the effective date of the amended Terms, the Member shall be deemed to have agreed to the amendments.
Article 4 (Supplementary Application)
Matters not specified in these Terms shall be governed by the Framework Act on Telecommunications, the Telecommunications Business Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Personal Information Protection Act, and other applicable laws of the Republic of Korea.
Chapter 2. Service Agreement
Article 5 (Formation of the Service Agreement)
- The service agreement is formed when an applicant agrees to these Terms, submits a membership application, and the Company accepts such application.
- Membership registration is available through the following methods: social login via Kakao, Apple, or Google accounts, and login via mobile phone number.
- The Company may decline or subsequently terminate a service agreement in any of the following cases:
- Where the applicant has previously lost membership status under these Terms;
- Where the applicant has provided false information or omitted required information;
- Where the applicant has applied using another person's identity;
- Where the applicant is under fourteen (14) years of age;
- Where the applicant otherwise fails to meet the application requirements established by the Company.
Article 6 (Changes to Member Information)
Members shall promptly update any changes to the information provided at registration. The Member shall be solely responsible for any issues arising from failure to update such information.
Chapter 3. Obligations of the Parties
Article 7 (Obligations of the Company)
- The Company shall make commercially reasonable efforts to provide the Service continuously and reliably in accordance with applicable laws and these Terms.
- The Company shall not disclose or distribute to any third party the personal information of Members obtained in connection with the provision of the Service without the Member's consent, except as required by law.
- The Company shall make reasonable efforts to address opinions or complaints from Members concerning the Service when such opinions or complaints are deemed legitimate.
Article 8 (Obligations of Members)
- Members shall not engage in any of the following acts when using the Service:
- Unauthorized use of another Member's account;
- Reproducing, publishing, or providing to third parties any information obtained through the Service without the Company's prior consent;
- Infringing on copyrights, portrait rights, or other rights of the Company or third parties;
- Disseminating content that violates public order or good morals;
- Engaging in conduct connected with criminal activity;
- Intentionally interfering with the operation of the Service;
- Engaging in acts that violate applicable laws, including hacking and the distribution of illegal software;
- Otherwise violating the usage policies established by the Company.
- Members may not use the Service for commercial purposes, and the Company shall not be responsible for any consequences arising from such commercial use.
- Members may not assign, transfer, or pledge as collateral their rights to use the Service or their status under the service agreement; provided, however, that this shall not apply to a transfer of a Space under Article 12-2.
Chapter 4. Use of the Service
Article 9 (Contents of the Service)
- The Spaces provided by the Company are divided into Memorial Spaces and Journey Spaces. Memorial Spaces are intended for commemorating the deceased, and Journey Spaces are intended for recording a user's life.
- When creating a Memorial Space, completion of death-verification authentication entitles the Owner to a verification badge. A Memorial Space may be created without such verification, but no badge will be granted in that case.
- A Journey Space may later be converted into a Memorial Space.
- The detailed features and usage limits of the Service (including the number of Spaces, number of members, video length, and similar parameters) shall be set forth in the in-Service guidance pages or in separate operating policies.
- The Company may provide Mourning Spaces and the Funeral Notice feature for the purpose of providing information during the funeral period, and may provide the Space Management feature for Members who manage multiple Spaces on behalf of others. Such features may be provided only to certain Members or on a trial basis in accordance with the Company's policies.
Article 9-2 (Funeral Notice and Contact Details of the Bereaved Family)
- The deceased's name, date of passing, type of funeral, procession date and time, and location of the funeral hall registered in a Funeral Notice are entered directly by the Member, and the Member warrants that the information entered is true and accurate.
- Only the contact details of one person designated as the chief mourner may be registered in a Funeral Notice. Before registering such contact details, the Member must inform the chief mourner of the following matters and obtain that person's consent, and the Company shall record the time at which the Member confirmed that consent was obtained and the version of the notice text presented.
- Purpose of collection and use: providing condolence information through the Funeral Notice
- Items collected: name, relationship to the deceased, mobile telephone number
- Retention and use period: until the contact details cease to be public under Paragraph 5, and thereafter destroyed in accordance with Paragraph 6
- That consent may be refused, and that a Funeral Notice may be issued without contact details if consent is refused
- At the time the contact details become public in the Funeral Notice, the Company shall notify the chief mourner of that fact by text message and shall provide a link by which that person may directly withdraw the contact details.
- Where the chief mourner requests non-disclosure through the link referred to in Paragraph 3, the Company shall delete the relevant contact details from the Funeral Notice without delay. In such case, the contact details shall not be restored even if the Member saves the Funeral Notice again.
- Contact details published in a Funeral Notice shall automatically cease to be public at whichever of the following occurs first.
- The day following the date of the funeral procession
- The day on which seven days have elapsed from the date the Funeral Notice was issued
- The time at which the Mourning Space is converted into a Memorial Space
- The Company shall destroy the information on the chief mourner and bereaved family, contact details, account information, procession date and time, and location of the funeral hall registered in the Funeral Notice after 30 days have elapsed from the date on which the contact details ceased to be public under Paragraph 5. The deceased's name and date of passing shall continue to be retained as information of the Memorial Space.
- Condolence money account information is displayed for informational purposes only and only to the extent entered by the Member. The Company is not involved in the remittance, receipt, or settlement of condolence money, and shall not be liable for any issues arising from such remittance.
- Where damage is caused to a third party as a result of a Member's breach of Paragraphs 1 and 2, the responsibility shall rest with that Member. The Company may suspend the publication of the relevant Funeral Notice upon becoming aware of such breach.
#### Article 9-3 (Funeral Director Verification and Consultation Connection)
- The Company operates a procedure to confirm whether a Member holds a funeral director qualification, by means of a copy of the qualification certificate and verification of a mobile telephone number registered in the Member's own name. The creation of Mourning Spaces, the issuance of Funeral Notices, and the posting of consultation information are provided only to verified Funeral Director Members.
- Verification is a confirmation based on the materials submitted; it does not constitute a guarantee by the Company of the professional competence of a Funeral Director Member or of the quality of their services.
- The Company's role is limited to delivering Consultation Requests to Funeral Director Members. The conclusion and performance of any contract for funeral services and the payment of any fees take place directly between the Member and the Funeral Director Member; the Company is not involved therein and is not a party to such contract.
- The consultation information, service area, and price list (including estimated costs) posted by a Funeral Director Member are prepared by that Funeral Director Member. The Company does not guarantee their accuracy, and actual costs and conditions must be confirmed directly through consultation.
- When a Member submits a Consultation Request, the content of the inquiry and the contact details entered by the Member are transmitted immediately to the relevant Funeral Director Member. The Company obtains separate consent to this at the time of the request.
- The Company may revoke the verification indication in any of the following cases. In such event, the creation of Mourning Spaces, the issuance of Funeral Notices, and the posting of consultation information by that Member shall cease, and consultation information already posted shall be made non-public.
- Where the submission of false, forged, or altered materials is confirmed
- Where grounds for loss of qualification, such as suspension or cancellation of the qualification, are confirmed
- Where a violation of relevant laws or these Terms through use of the consultation connection feature is confirmed
- Matters concerning the processing of materials submitted in an application for verification shall be governed by the Privacy Policy.
Article 10 (Service Hours)
The Service shall be available twenty-four (24) hours a day, year-round, unless prevented by business or technical reasons. The foregoing shall not apply during scheduled maintenance or similar circumstances.
Article 11 (Modification and Suspension of the Service)
- The Company may modify or temporarily suspend all or part of the Service for reasons such as service improvement or system maintenance.
- The Company shall provide advance notice of any modification or suspension of the Service. In urgent cases, notice may be provided after the fact.
- The Company shall not be liable for any damages arising from suspension of the Service, except in cases of the Company's willful misconduct or gross negligence.
Article 12 (Roles and Authority of Members)
- The authority of each role is as follows:
-
Owner (Host): Creation and deletion of Spaces, management of all Content, member management, designation of Sub-Administrators, and configuration of privacy settings;
-
Sub-Administrator: Content management, member management, and changes to Space settings;
-
General Member: Posting and viewing Content, leaving guestbook entries, and sending letters.
- The Owner may designate other Members as Sub-Administrators. A complete transfer of Owner authority requires a separate procedure.
Article 12-2 (Transfer of a Space)
- The Owner of a Mourning Space for which a Funeral Notice has been issued may, after the funeral procession, transfer the Owner authority over that Space to a Member who is a member of the bereaved family. The transfer is completed upon the transferee's acceptance.
- A Space may be transferred only once. A Space for which a transfer has been completed may not be transferred again.
- Upon completion of the transfer, content registered in the Space, including photographs, videos, and writings, shall be retained as is, and the former Owner shall lose the Owner authority over that Space. Whether the former Owner remains as a Sub-Administrator or member shall be determined by the transferee.
- The funeral expense ledger may be viewed and written only by the Owner who created the Space. After the transfer is completed, the ledger may not be modified, and a copy shall be retained by the former Owner for that Owner's own reference.
- If the transferee does not accept the transfer within the prescribed period, the transfer shall cease to have effect.
- The prohibition on assignment under Article 8, Paragraph 3 shall not apply to a transfer of a Space under this Article. A transfer under this Article is limited to the transfer of Owner authority over an individual Space, and a Member's status under the service agreement and rights vested in the Member, such as a Premium Subscription or Chrysanthemums, shall not be transferred.
Chapter 5. Content and Postings
Article 13 (Copyright of Postings)
- The copyright of Content posted by a Member within the Service belongs to the Member who created it.
- Members may not use any information obtained through the Service for commercial purposes, including processing or selling such information.
- Members represent and warrant that their posted Content does not infringe upon the copyrights, portrait rights, or other rights of any third party.
Article 14 (Management and Removal of Postings)
- The Company may, without prior notice, remove, hide (blind), or refuse to publish any Content that falls within the following categories:
- Content that defames or otherwise infringes on the rights of others;
- Content that violates public order or good morals;
- Content related to criminal activity;
- Pornographic content or content harmful to minors;
- False or fraudulent content;
- Content containing prohibited words as designated by the Company;
- Content that otherwise violates applicable laws.
- The Company operates a prohibited-word filter for the purpose of content monitoring, and Members consent to such monitoring.
- The Company provides the following storage capacity to Service users:
1. Free Members: 300 MB
2. Premium Members: Unlimited
- Once the storage capacity is exceeded, further uploads will be restricted. Capacity may be expanded by subscribing to the Premium Subscription.
Chapter 6. Protection of Personal Information
Article 15 (Protection of Personal Information)
- The Company collects, uses, retains, and destroys Members' personal information in accordance with its Privacy Policy.
- The information collected by the Company includes: social login information (Kakao, Apple, and Google account information), profile information (nickname, profile picture), Content (photographs, videos, voice recordings, text), payment information (purchase history), location information (when registering memorial or anniversary locations), and device information (tokens for push notifications).
- Photographs, videos, and voice files are stored on AWS S3 and securely delivered via CloudFront CDN. Images submitted for death-verification authentication are not stored on the Company's servers and are processed only on the user's device.
- The Company shall not provide a Member's personal information to any third party without the Member's consent, except where required by law.
Chapter 7. Payment and Refunds
Article 16 (Paid Services and Payment)
- Premium Subscriptions are paid through the App Store, Google Play, or Toss Payments, and are automatically renewed unless cancelled. Subscriptions may be cancelled through the subscription management settings of the respective app store, with a three (3) day grace period provided after expiration.
- Chrysanthemum (flower) points are purchased through in-app payments. Purchased Chrysanthemums have no expiration date. Chrysanthemums received free of charge may be subject to a separate expiration period, and any free Chrysanthemums shall be consumed first when used.
- The specific details of paid features such as floral tributes and decorative items shall be provided through the in-Service guidance.
- Space Protection (activation with Chrysanthemums): Where a Space has been deactivated due to the expiration of the Owner's subscription, a sub-administrator or member of that Space may use Chrysanthemums to keep the Space active for a set period (one month or one year). This constitutes the immediate use of digital goods, and the Chrysanthemums used are non-refundable. If the Space is deleted during the activated period (including deletion resulting from the Owner's withdrawal), any remaining period shall lapse without separate compensation. Space Protection does not alter any access rights or roles within the Space (such as Owner or sub-administrator).
Article 17 (Refund Policy)
- Refunds for subscription payments are subject to the policies of the App Store, Google Play, and Toss Payments.
- Purchased Chrysanthemum points may be refunded in full to the original payment method if a refund is requested within seven (7) days of purchase and the points have not been used.
- Used Chrysanthemums and Chrysanthemums received free of charge are not eligible for refund.
- The use and refund eligibility of Chrysanthemum points is limited to one (1) year from the date of payment.
- Chrysanthemum points are non-transferable between users and may be used only for the functions described within the Service.
Chapter 8. Restriction of Use and Termination
Article 18 (Restriction of Service Use)
- The Company may restrict use of the Service or revoke membership if a Member violates the obligations set forth in Article 8 of these Terms, misappropriates another person's personal information, repeatedly makes false reports, or otherwise violates applicable laws or the Company's policies.
- Restrictions on use may take the form of temporary suspension (restriction of service use for a specified period) or permanent suspension (permanent restriction of service use and revocation of membership).
- Before imposing a serious restriction such as permanent suspension, the Company shall provide the affected Member with prior notice and an opportunity to present their position. In urgent or unavoidable cases, notice may be provided after the fact.
Article 19 (Termination and Withdrawal of Membership)
- A Member may apply for withdrawal at any time through the settings menu of the Service.
- Upon withdrawal, the Member's information shall be deleted; any Spaces of which the Member is the Owner shall be deleted together with all of their Content (any remaining Space Protection period shall also lapse); social login authorizations shall be revoked; and any remaining Chrysanthemum points shall be forfeited.
- Re-registration with the same account may be restricted after withdrawal.
- Certain information may be retained for a specified period as required by applicable laws.
Chapter 9. Indemnification and Limitation of Liability
Article 20 (Liability for Damages)
- The Company shall not be liable for any damages incurred by a Member in connection with services provided free of charge, except in cases of the Company's willful misconduct or gross negligence.
- If damages are incurred by a Member due to a defect in paid Services, the Company shall compensate such damages up to the amount of the service fee paid for the relevant service.
- If a Member causes damages to the Company by violating these Terms, such Member shall be liable for such damages.
Article 21 (Disclaimer)
- The Company shall not be liable for any interruption of the Service caused by force majeure events, including but not limited to natural disasters, war, terrorism, or hacking.
- The Company shall be exempt from liability for damages arising from unavoidable causes such as repair, replacement, regular inspection, or construction of facilities used for the Service.
- The Company shall not be liable for service disruptions caused by a Member's own fault.
- The Company does not intervene in disputes between Members, or between a Member and a third party, and shall not be liable for any damages arising therefrom.
- The Company does not warrant the accuracy or reliability of any Content posted by Members.
- The Company shall not be liable for any restrictions on Service use caused by failures of external services (such as Kakao, Apple, Google, and AWS).
- Content generated by AI-based features provided by the Company (such as Chat with Yoonseul, AI letters, and heart notes) is intended to support comfort and remembrance. It does not constitute professional advice, including medical or psychological counseling, and the Company does not guarantee its accuracy or completeness.
Article 22 (Member's Responsibility for Service Use)
If a Member engages in any unlawful act using the Service, including hacking, distribution of pornographic material, or distribution of illegal software, the Company shall not be liable for any resulting consequences or for any legal actions taken by relevant authorities.
Chapter 10. Miscellaneous
Article 23 (Integration with External Services)
The Service is integrated with the following external services: authentication services (Kakao, Apple, and Google login), payment services (App Store, Google Play, Toss Payments, RevenueCat), map services (Kakao Map), sharing services (KakaoTalk), storage services (AWS S3, CloudFront), and notification services (Firebase Cloud Messaging). Members are deemed to also agree to the terms of service and privacy policies of such external services.
Article 24 (Dispute Resolution and Governing Court)
- These Terms and any disputes related to the use of the Service shall be governed by and construed in accordance with the laws of the Republic of Korea.
- In the event of a dispute arising in connection with the use of the Service, the Company and the Member shall endeavor to resolve the matter in good faith.
- If the dispute cannot be resolved through consultation, the court having jurisdiction over the location of the Company's principal office shall be the competent court of first instance.
Article 25 (Miscellaneous)
- Matters not specified in these Terms shall be governed by applicable laws and commercial practices.
- If any provision of these Terms is held to be invalid, the remaining provisions shall continue in full force and effect.
Supplementary Provisions
- These Terms shall take effect on August 2, 2026.
- These Terms shall apply to Members who registered prior to the effective date of these Terms.
- February 1, 2025: initial effective date
- August 2, 2026: amendment of Articles 2, 8, and 9; addition of Article 9-2 (Funeral Notice and Contact Details of the Bereaved Family), Article 9-3 (Funeral Director Verification and Consultation Connection), and Article 12-2 (Transfer of a Space)
Customer Support
- Email: support@yoonseulapp.co.kr
- Hours of Operation: Weekdays 10:00 - 18:00 KST (excluding public holidays)